Effective date: February 3, 2026
EnrollMedicare.com (“we,” “us,” or “our”) operates the website at www.enrollmedicare.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Site and services. By using the Site, you agree to the practices described in this policy.
Information We Collect
Information You Provide
We collect personal information you voluntarily provide when you interact with the Site, including when you:
- Fill out a contact form or request assistance
- Submit your name, phone number, email address, or mailing address
- Provide your ZIP code, city, county, or state to receive localized information
- Ask Medicare-related questions through our help forms
- Request to be connected with a licensed insurance agent
- Contact us by phone, email, or other means
The types of personal information we may collect include: full name, email address, phone number, mailing address, ZIP code, date of birth or age range, Medicare enrollment status, and any other information you choose to share in free-text form fields.
Information Collected Automatically
When you visit the Site, we automatically collect certain technical information, including:
- Device and browser information — browser type and version, operating system, device type, screen resolution
- Network information — IP address, approximate geographic location (city/region level) derived from your IP address
- Usage data — pages visited, time spent on pages, referring URL, click patterns, scroll depth, and search queries used to find our Site
- Cookies and similar technologies — as described in the Cookies section below
How We Use Information
We use the information we collect for the following purposes:
- Responding to your requests — answering questions, providing Medicare enrollment information, and following up on form submissions
- Connecting you with licensed agents — when you request assistance, we may share your contact information with licensed insurance agents who can help with enrollment
- Providing localized content — using your ZIP code, city, or state to show Medicare information relevant to your area
- Improving our services — analyzing how visitors use the Site to improve content, navigation, and user experience
- Generating and improving content — using aggregate, non-identifying analytics data to inform what topics and geographic areas we create content about
- Site administration — monitoring site performance, detecting errors, preventing abuse, and maintaining security
- Legal compliance — complying with applicable laws, regulations, and legal processes
We do not sell your personal information. We do not use your personal information for automated decision-making that produces legal or similarly significant effects on you.
Sharing of Information
We may share your personal information only in the following circumstances:
- Licensed insurance agents — when you request help with Medicare enrollment, we may share your name, contact information, and inquiry details with licensed agents who can assist you. These agents are independent professionals and are subject to their own privacy practices.
- Service providers — we use third-party services to operate the Site (hosting, email delivery, analytics, error monitoring). These providers process data on our behalf and are contractually required to protect your information.
- Legal requirements — we may disclose information if required by law, regulation, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, safety, or property, or that of others.
- Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
We do not share your personal information with third parties for their own marketing purposes.
Cookies and Tracking Technologies
The Site uses cookies and similar technologies to provide core functionality and understand how visitors use the Site. The types of cookies we use include:
- Essential cookies — required for basic Site functionality such as authentication and security. These cannot be disabled.
- Analytics cookies — help us understand how visitors interact with the Site by collecting anonymous usage data. See the Analytics Services section below.
- Preference cookies — store your choices (such as selected location) to provide a more personalized experience.
Most web browsers allow you to control cookies through their settings. You can typically choose to block or delete cookies, though doing so may affect Site functionality. You can also opt out of specific analytics services as described below.
Analytics Services
We use Google Analytics and similar tools to understand how visitors use the Site. These services collect anonymized data about page views, traffic sources, and engagement using cookies. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
We use analytics data in aggregate to improve content, identify topics of interest, and understand which geographic areas have the most need for Medicare enrollment information. We do not use analytics data to identify or target individual users.
AI-Generated Content
Some content on this Site — including articles, location-specific updates, and informational summaries — is generated or assisted by artificial intelligence (AI) technology. We want you to understand how this works:
- AI-generated content is based on publicly available Medicare information, government sources (CMS, SSA), and general knowledge. It is not generated from or based on your personal data.
- Aggregate, anonymous analytics data (such as “which topics get the most searches”) may inform what topics our AI writes about, but no personally identifiable information is used in content generation.
- All AI-generated content is reviewed for accuracy before publication. However, AI-generated content is for informational purposes only and should not be considered medical, legal, or financial advice.
- We do not use AI to make decisions about you, your eligibility, or your access to services.
Health-Related Information
EnrollMedicare.com provides general information about Medicare enrollment. While we operate in the health insurance space, please note:
- We are not a healthcare provider, health plan, or covered entity under HIPAA (the Health Insurance Portability and Accountability Act).
- We do not collect, store, or process protected health information (PHI) as defined by HIPAA.
- If you voluntarily share health-related details in free-text form fields (such as describing your Medicare needs), we treat that information with the same care and protections as all other personal information described in this policy.
- Information on this Site is for educational and informational purposes only and is not a substitute for professional medical or insurance advice.
Third-Party Services
We use third-party service providers to help operate the Site. These providers process data on our behalf and are contractually required to protect your information. The categories of providers we use include:
- Hosting and infrastructure — cloud hosting, database, and authentication services
- Analytics — website analytics and search performance tools (see Analytics Services above)
- Communications — email delivery services for transactional notifications
- Security and performance — error monitoring, rate limiting, and abuse prevention services
- Content tools — AI-assisted content generation services (no personal data is sent to these services)
We do not control and are not responsible for the privacy practices of third-party websites linked from the Site. We encourage you to review the privacy policies of any third-party sites you visit.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including:
- Lead and contact information — retained for as long as needed to respond to your request and for a reasonable period afterward for follow-up and record-keeping purposes.
- Analytics data — aggregated analytics data is retained for up to 14 months. Analytics insights derived from this data are retained for 7 days before being refreshed.
- Technical logs — server logs and error reports are retained for up to 90 days.
You may request deletion of your personal information at any time by contacting us (see Contact Us below). We will delete or anonymize your information within 30 days of a verified request, unless retention is required by law.
Data Security
We implement reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit (TLS/HTTPS on all pages)
- Encryption of data at rest in our database
- Access controls limiting who can view personal information
- Rate limiting on forms and APIs to prevent abuse
- Regular monitoring for security vulnerabilities
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access — you can request a copy of the personal information we hold about you.
- Correction — you can request that we correct inaccurate or incomplete information.
- Deletion — you can request that we delete your personal information, subject to certain legal exceptions.
- Opt out of analytics — you can opt out of Google Analytics using the browser add-on linked above, or by adjusting your browser's cookie settings.
- Do Not Track — some browsers offer a “Do Not Track” signal. We currently do not respond to Do Not Track signals, but you can use the opt-out methods described in this policy.
To exercise any of these rights, contact us using the information in the Contact Us section below. We will respond to verified requests within 30 days.
State Privacy Rights
California Residents (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights:
- Right to know — you can request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the third parties with whom we share it.
- Right to delete — you can request deletion of your personal information, with certain exceptions.
- Right to opt out of sale — we do not sell personal information. No opt-out is necessary.
- Right to non-discrimination — we will not discriminate against you for exercising any of your privacy rights.
To submit a CCPA request, contact us at hello@enrollmedicare.com. We will verify your identity before processing your request.
Other State Laws
Residents of Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and other states with comprehensive privacy laws may have similar rights to access, correct, delete, and opt out of certain processing of their personal information. To exercise these rights, contact us using the information below.
Children's Privacy
The Site is intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:
- Email: hello@enrollmedicare.com
- Phone: 844-748-9070
- Online: Contact form